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FAQ

Shopping

Your satisfaction is our #1 priority. If you've placed an order via our online shop and have a question or concern, check out our shopping and shipping terms page for answers. 

Still haven't found what you're looking for? Email us at hempinvaders@gmail.com.

Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hempinvadershelp@gmail.com and send your item to: 3020 Glendale Boulevard, Los Angeles CA 90039, United States. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 3020 Glendale Boulevard, Los Angeles CA 90039, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information on Hemp Invaders' return policy, go here.

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